Refund and Return Policy
1. Right of Free Withdrawal (Cancellation of Purchase)
Under Portuguese legislation applicable to e-commerce (Decree-Law no. 24/2014), the consumer has a period of 14 consecutive days , starting from the day they acquire physical possession of the product, to withdraw from the purchase without needing to provide a reason.
Shipping costs associated with returning the product due to a change of mind or dissatisfaction are the sole responsibility of the customer . We recommend sending the items via a registered mail service, as Della Semijoias is not liable for any loss or misplacement occurring during the return shipment.
3. Refund Timelines and Methods
Once the parts have been received at our facilities and their compliance has been validated by our team, we will proceed with the refund of the amounts paid.
We ensure quality control for all our semi-fine jewellery. However, if you receive an item with a manufacturing defect or one that has been damaged during transit, you must report the issue within 30 days of receipt by sending a photograph of the item and the problem to the email address della.semijoiasdella@gmail.com .
Exchanges, returns, or refunds are not accepted for:
Under Portuguese legislation applicable to e-commerce (Decree-Law no. 24/2014), the consumer has a period of 14 consecutive days , starting from the day they acquire physical possession of the product, to withdraw from the purchase without needing to provide a reason.
- How to make a request: To exercise this right, you must send a clear message to the email address della.semijoiasdella@gmail.com before the 14-day period expires, stating your order number and the items you wish to return.
- Product condition: The item must be returned in its original packaging, without any signs of use, excessive handling, scratches, or damage, with tags intact and accompanied by the corresponding purchase invoice.
Shipping costs associated with returning the product due to a change of mind or dissatisfaction are the sole responsibility of the customer . We recommend sending the items via a registered mail service, as Della Semijoias is not liable for any loss or misplacement occurring during the return shipment.
3. Refund Timelines and Methods
Once the parts have been received at our facilities and their compliance has been validated by our team, we will proceed with the refund of the amounts paid.
- Timeframe: The refund will be processed within a maximum of 14 days from the date of receipt and validation of the returned product.
- Method: The refund will be issued using the same payment method used for the original purchase (MB WAY, credit card, or PayPal).
- Multibanco payments: If you made the payment using a Multibanco reference, our team will request your IBAN via email so that the refund can be processed via secure bank transfer.
We ensure quality control for all our semi-fine jewellery. However, if you receive an item with a manufacturing defect or one that has been damaged during transit, you must report the issue within 30 days of receipt by sending a photograph of the item and the problem to the email address della.semijoiasdella@gmail.com .
- Costs: In these specific cases of a defect or shipping error, all costs associated with collecting the damaged item and resending a new piece are fully covered by Della Semijoias .
- Out of Stock: If the defective item is out of stock and cannot be replaced, you may choose either a full refund of the amount paid (including original shipping costs) or an alternative item of equal value.
Exchanges, returns, or refunds are not accepted for:
- Personalized fashion jewellery or items made to a specific customer order (e.g., pieces engraved with names, dates, or initials).
- Items showing clear signs of misuse, negligence, or lack of care (e.g., pieces broken due to dropping, or oxidized due to contact with perfumes, creams, chemicals, saltwater, or chlorine).